AVORO / Customer Care
We want you to choose your AVORO pieces with confidence. This policy explains when an item is eligible for exchange, the condition it must be returned in, and what to do if you receive an incorrect or defective product.
Last updated: 29 September 2026
If you need to exchange an eligible AVORO product, you must contact us within 7 days of receiving your order.
Exchange requests made after the 7-day period may not be accepted.
Before requesting an exchange, please ensure that the product meets all of the eligibility and condition requirements described in this policy.
To be eligible for an exchange, the returned product must be in its original saleable condition.
The product must be:
AVORO reserves the right to decline an exchange if the returned product does not meet these requirements.
If the size you selected is not suitable, you may request an exchange for another available size of the same product.
Size exchanges are subject to replacement stock availability at the time the exchange is processed.
We strongly recommend reviewing the size guide provided on the relevant product page before placing your order.
An eligible item may also be exchanged for another AVORO design where the replacement product falls within the same regular selling price category.
A temporary sale or discounted price does not necessarily change a product's regular price category for exchange purposes.
Exchanges to products with a different regular selling price are not available under this policy.
Design exchanges remain subject to product availability and all other exchange conditions stated in this policy.
Exchanges are currently provided for eligible size changes and, where applicable, eligible design changes.
A product cannot be exchanged solely to change the selected colour.
For an exchange requested because of the customer's size or design selection, the customer is responsible for the delivery costs associated with both returning the original item and sending the replacement item.
Any applicable exchange delivery charges will be communicated when the exchange is arranged.
This does not apply where AVORO sent an incorrect product or an eligible product was received with a defect attributable to us.
If AVORO sends a product, design, colour, or size that is different from what was confirmed in your order, please contact us within 24 hours of receiving the delivery.
Once the issue is verified, AVORO will arrange an appropriate replacement and cover the reasonable delivery costs required to correct our error.
Please keep the item unused and in its original condition while the issue is being resolved.
If you believe that a product was delivered with a manufacturing defect or was damaged when you received it, please contact AVORO within 24 hours of delivery.
We may ask you to provide clear photographs and/or video showing the product, the affected area, and any other information reasonably required to assess the issue.
Please do not wash, wear, alter, repair, or otherwise use the product before we have reviewed the issue.
If the product is confirmed as eligible for replacement, AVORO will arrange a replacement without charging you the associated return and replacement delivery costs.
AVORO does not accept returns simply because a customer changes their mind or no longer wants a correctly supplied product.
Where applicable, an eligible size or design exchange may still be requested within the 7-day exchange period and subject to the requirements of this policy.
Products purchased during a sale or at a discounted price may still be eligible for exchange, provided they meet all other requirements in this policy.
An item being discounted does not by itself remove its exchange eligibility.
Where a design exchange is requested, eligibility is determined using the applicable regular selling price category rather than solely a temporary promotional discount.
All exchanges and replacements are subject to available stock. We cannot guarantee that a requested size or alternative design will remain available while an exchange is being completed.
If your requested replacement is unavailable, you may choose to wait for an expected restock or select another eligible product within the same applicable price category, subject to availability.
AVORO will discuss the available replacement options with you when processing the exchange.
AVORO does not generally provide cash or monetary refunds for products returned under this policy. Eligible requests are handled through product replacement or exchange.
Where an item is defective, damaged, or incorrectly supplied, we will work with you to provide an appropriate replacement in accordance with this policy.
Nothing in this policy is intended to remove any remedy or right that cannot lawfully be excluded under applicable law.
Do not send a product back to AVORO without contacting us and receiving approval for the return or exchange first.
To request an exchange or report an issue, contact us with your order number and the reason for your request. For defective, damaged, or incorrectly supplied items, include the requested photographs or videos where applicable.
Returns sent without prior approval may not be accepted or processed.
AVORO does not publish its product return address publicly.
Once your exchange or replacement request has been reviewed and approved, we will provide the appropriate return instructions and return address directly to you.
Please send the product only to the return location provided for your approved request.
Receiving a returned product does not automatically mean that an exchange or replacement has been approved.
Returned items may be inspected after receipt to confirm that they meet the requirements of this policy, including the condition of the garment, tags, signs of wear, washing, odour, stains, damage, or alterations.
If the returned product does not meet the applicable conditions, AVORO may decline the exchange.
Where an exchange is declined following inspection, we will contact you regarding the returned product and any applicable delivery arrangements.
Before sending anything back, contact AVORO within the applicable time period.
Please provide:
We will review your request and provide return instructions if it is eligible.
For an exchange, incorrect order, or product issue, contact Avoro Clothing using one of the available methods below.
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