AVORO / Legal
These Terms & Conditions govern your use of the AVORO website and purchases made from Avoro Clothing. By accessing our website or placing an order, you agree to these terms.
Last updated: 29 September 2026
AVORO is a clothing brand operated by Avoro Clothing. References to "AVORO", "we", "us", or "our" throughout these Terms refer to Avoro Clothing.
These Terms apply to the use of our website, customer accounts, purchases, payments, deliveries, and other services provided by AVORO.
When you place an order through AVORO, you are making a request to purchase the selected products. Submission of an order does not necessarily mean that the order has been finally accepted or processed.
Orders may initially be placed in a pending state while we confirm relevant information, stock availability, payment where applicable, and our ability to fulfil the order.
You are responsible for ensuring that the information provided when placing an order is complete and accurate, including your name, contact details, delivery address, selected products, colours, sizes, and quantities.
All orders are subject to acceptance and product availability. Although we make reasonable efforts to maintain accurate inventory information, stock discrepancies or other availability issues may occasionally occur.
AVORO reserves the right to decline, hold, or cancel an order where reasonably necessary, including in circumstances involving:
If we are unable to fulfil an order for which payment has already been received, we will arrange an appropriate refund for the affected amount.
Prices displayed on the AVORO website are shown in Sri Lankan Rupees (LKR) unless another currency is expressly stated.
We make reasonable efforts to ensure that product prices and other information displayed on our website are accurate. However, errors may occasionally occur.
If a material pricing error is identified after an order is placed, we may contact you before processing the order. We reserve the right to cancel an order affected by an obvious or material pricing error rather than being required to supply the product at the incorrect price.
Delivery charges, where applicable, are shown or communicated separately and may vary depending on the destination and delivery method.
Available payment methods may include Cash on Delivery (COD), bank transfer, and any other payment options made available by AVORO at checkout.
Cash on Delivery is available for eligible orders within Sri Lanka, subject to our delivery and order acceptance requirements.
Orders placed using bank transfer may remain in a pending state until payment is received and confirmed.
Bank transfer payment should be completed within 24 hours of placing the order. If payment is not received within that period, AVORO may cancel the pending order and release the reserved products back into available inventory.
We may introduce card payments, online payment gateways, instalment services, or other third-party payment methods. Additional terms imposed by the relevant payment provider may apply when those services are used.
You may request cancellation of an order while it remains pending and before AVORO has begun processing it.
Once an order has been processed, prepared for dispatch, or dispatched, cancellation may no longer be possible. Any return or exchange after that stage will be handled according to our Returns & Exchanges Policy.
To request a cancellation, contact AVORO as soon as possible using our published contact information and provide your order number.
AVORO also reserves the right to cancel an order in the circumstances described in these Terms. Where an order that has already been paid is cancelled by us, any applicable refund will be arranged using an appropriate method.
We make reasonable efforts to present AVORO products accurately, including product images, colours, descriptions, materials, sizing, and other information.
However, the appearance of colours may vary slightly depending on your device, display settings, lighting conditions, photography, and other factors. Minor differences may also occur between production batches.
Product images are intended to represent the product as accurately as reasonably possible but should not be interpreted as guaranteeing that every visual characteristic will appear identical under all conditions.
Where available, customers should review the size guide and product information provided on the relevant product page before selecting a size.
If you select an incorrect size, a size-for-size exchange may be available subject to the conditions, time limits, stock availability, and other requirements stated in our Returns & Exchanges Policy.
Availability of a replacement size cannot be guaranteed until the exchange is accepted and the requested replacement stock is confirmed.
AVORO may offer product discounts, promotional pricing, sales, bundles, or other special offers from time to time.
Unless otherwise stated, promotions are available for a limited period or while relevant stock lasts. We may modify, suspend, or end a promotion where reasonably necessary.
Discounted prices apply only during the applicable promotion and do not entitle customers who purchased before or after that period to the same price.
We reserve the right to reject orders involving misuse of a promotion, pricing error, manipulation, or fraudulent activity.
For standard deliveries within Sri Lanka, orders will generally be delivered within approximately 2–3 days after processing or dispatch, depending on the destination and courier operations.
Delivery times are estimates rather than guaranteed deadlines. Delays may occur due to courier operations, weather, public holidays, high order volumes, incorrect delivery information, events outside our reasonable control, or other circumstances.
Customers are responsible for providing a complete and accurate delivery address and a reachable mobile number.
More detailed information about delivery, charges, failed deliveries, and international shipping will be provided in our Shipping & Delivery Policy.
Customers placing Cash on Delivery orders are expected to accept and pay for legitimate orders when delivery is attempted.
If delivery fails because the address or contact information supplied by the customer is incorrect, the customer is repeatedly unreachable, or an accepted COD order is repeatedly refused without reasonable cause, additional delivery charges may apply where appropriate.
AVORO reserves the right to restrict or remove Cash on Delivery availability for customers or orders associated with repeated refused deliveries, suspected abuse, fraudulent activity, or significant previous delivery problems.
Returns, size exchanges, defective products, incorrect items, and any applicable refunds are governed by our Returns & Exchanges Policy.
Customers should review that policy before placing an order, particularly when selecting garment sizes.
AVORO may accept international orders where delivery can be arranged. Availability, shipping charges, expected delivery times, and payment arrangements may be discussed and confirmed separately before the order is processed.
International customers are responsible for any customs duties, import taxes, clearance charges, or other fees imposed by the destination country or relevant authorities unless AVORO expressly states otherwise.
International delivery times may vary considerably and may be affected by customs processing and local delivery services.
Where customer accounts are available, you are responsible for providing accurate information and maintaining the confidentiality and security of your account credentials.
You should notify AVORO if you become aware of unauthorised use of your account or believe your account security has been compromised.
You must not impersonate another person, create accounts for fraudulent purposes, submit deliberately false information, or use another customer's account without authorisation.
You must not use the AVORO website in a manner that damages, disrupts, interferes with, or compromises the website, our systems, our customers, or our business.
In particular, you must not:
We may restrict access, cancel affected orders, or take other reasonable action where misuse is identified.
The AVORO name, logos, branding, clothing artwork, graphics, product designs, photographs, videos, website content, written material, and other original content are owned by or used with permission by Avoro Clothing and may be protected by applicable intellectual property laws.
Unless you have received prior written permission from AVORO, you may not copy, reproduce, modify, distribute, commercially use, manufacture from, publish, or create derivative works from AVORO artwork, designs, photographs, branding, or other protected content.
Purchasing an AVORO product does not transfer ownership of the intellectual property embodied in its artwork, branding, or design.
AVORO products are intended for personal purchase unless a commercial or resale arrangement has been expressly approved by us.
Products may not be purchased for organised commercial resale as an authorised AVORO reseller without our prior permission.
We reserve the right to limit quantities, decline orders, or contact the customer for additional information where an order contains unusually large quantities or appears to be intended for unauthorised commercial resale.
We aim to keep the AVORO website and online store available and accurate, but we do not guarantee uninterrupted or error-free access.
We may temporarily suspend, modify, update, or restrict parts of the website for maintenance, security, technical reasons, or improvements.
To the extent permitted by applicable law, AVORO is not responsible for indirect or consequential losses arising solely from circumstances outside our reasonable control, including third-party service interruptions or courier delays.
Nothing in these Terms is intended to exclude or limit any right or remedy that cannot lawfully be excluded or limited under applicable consumer or other law.
Personal information provided to AVORO is handled in accordance with our Privacy Policy.
Read our Privacy PolicyWe may update these Terms & Conditions from time to time to reflect changes to our business, website, payment methods, delivery arrangements, policies, or applicable requirements.
The latest version will be published on this page together with its updated revision date.
If you have questions about these Terms, an order, cancellation, or another AVORO service, you can contact Avoro Clothing using the details below.
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